BILLING
We are a paperless company; our invoices will be emailed to you within 24 hours.
Double check your email address on your first visit
Complete your medical aid details on our consent form if you plan to submit your invoice. We are a cash based practice and you will need to claim yourself.
We accept both card payment and SnapScan.
We are also VAT registered should you want to run the invoicing through your company
CANCELLATION POLICY
We try to be as flexible as possible. However, any cancellation on the same day may be charged at full rate. We expect to receive a cancellation notice by 4pm the day before.
A appointment reminder will be sent to you a day prior to your appointment
PARKING
We have street parking available right in front of our building at city rates.
APPOINTMENT TIME
In general all our sessions last around 1 hour as we do not want to rush and focus on you as a whole. A physiotherapy session may at times be shorter, we use the time for documentation and follow ups.
ACCESS
While we are on the ground floor of our building, you will need to navigate 7 steps to enter. We unfortunately do not have wheelchair access. Additionally, in the building, there are another 4 steps to enter the bathrooms. We are able to assist people on crutches into the building and use these steps as part of the rehabilitation process.
WhatApp
+27 66 483 9737
info@thebalancegroup.co.za
Address
12 Loop Street, CBD, Cape Town
Parking
There is street parking available in front of and around the building at city rates.
Click here to be taken directly to our location pin on Google Maps